Each month, the lessor sends payment reminders to customers who have not paid their rent. If you receive a reminder, and have questions about it, please contact the rent supervision department of NAL Asunnot firstname.lastname@example.org or calling 09 7745 3616 (Monday–Thursday at 12:00–14:30).
If you pay your rent and the reminder fee by the due date your tenancy will continue as usual. If you do not pay your rent, you will be sent a second payment reminder. Rent payments that have been neglected after the second payment reminder, i.e. rent arrears, will be sent to a debt collection agency. Please note that neglecting to pay your rent may lead to the termination of your lease and a record of default in your credit history. A recorded default may cause issues in the future with getting an apartment or a job.
Do not hesitate to contact us if you have trouble paying your rent! It is always better to discuss the issue with us rather than neglect it until your rent arrears are sent to a debt collection agency.
If you have money trouble or need housing support, do not hesitate to contact your residential instructor who can help you with all financial and residential questions and help you apply for residential allowance if necessary. You are not alone!