I locked myself out of the apartment, what to do?

Contact the property maintenance company of your building.

You can find the contact information of your maintenance company from your house.

I lost my keys, what should I do?

Contact the customer service of NAL Asunnot (if you live in Helsinki, Espoo or Vantaa):

asiakaspalvelu@nalasunnot.fi

Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm 

09 7745 366

 

In other cities, contact the residential instructor.

What to do if a neighbor is creating a disturbance?

If possible, first discuss the issue with the neighbor and if necessary call the police. You are entitled to live safely and peacefully in your home!

If the disturbance continues, notify the property manager (isannoitsija@nalasunnot.fi) or the residential instructor of your building. Include the following details in your message:

  • Your name, address, and contact information
  • The name and apartment number of the neighbor in question
  • The type of disturbance caused by the neighbor and the time it occurred

The identity of the person reporting a disturbance is only known to the lessor.

What to do if I receive a warning for causing a disturbance?

Take the warning seriously. Re-read the building rules and regulations and remember to take the other residents into consideration in the future. If a tenant does not change their behavior after receiving a warning, their lease may be terminated.

You have the right to respond to a warning by providing a response in writing to the property manager (isannoitsija@nalasunnot.fi).

 

Can I keep pets in my apartment?

Yes you can!

Can my boy/girlfriend/friend move in with me?

Yes. However, note that you need to provide a moving-in notification of all new residents to our customer service (asiakaspalvelu@nalasunnot.fi) and to the maintenance company. A monthly water fee (15 to 20€ per person depending on the property) is charged based on the number of  residents in the apartment.

In the moving-in notification, please write: residents name and date of birth, the address and number of the apartment and moving-in day.

Can I sublet my apartment to someone else for the duration of a trip or other absence?

Subletting always requires a permission from the lessor. Contact our customer service to discuss the situation. Renting out your apartment on Airbnb is not allowed.

Please note, that even if you sublease your apartment, you are still solely responsible for the payment of rent and the condition of the apartment.

 

 

Can I rent my apartment on AirBnb?

Our apartments cannot be rented on AirBnb.

This is because we get funding for building apartments for young people under 30 years old who are either working or looking for a job, and therefore, we also need to rent the apartments to this group of people. Also when choosing the applicants, we are obliged to check the applicants need for the apartment and their wealth and income. With AirBnb, it is not possible to ensure that these qualities apply.

Can I paint my apartment?

Unfortunately, painting the apartment is not allowed. We only hire professionals to paint the apartments to ensure the proper level of quality for the apartments.

Can I hang pictures/shelves/mirror tiles/flat screen TVs/wall stickers/video projectors on the walls of my apartment?

Hanging paintings, shelves (excluding IKEA’s LACK shelves) and bigger mirrors is allowed but mirrors with many small parts, wall stickers, video projectors or TV’s is not allowed, as they can leave large marks or scuffs on the walls.

Can I install a dishwasher in my apartment?

Yes, if the apartment has the necessary space and hook-ups. Thus, first ensure that the kitchen faucet is equipped with a dishwasher connection and that the kitchen has a space reserved for a dishwasher (approximately 50 centimeters wide cabinet next to the kitchen sink that can be removed). The tenant is responsible for dismantling and storing the cabinet as well as reinstalling it when moving out. Also make sure the flooring reaches below the cabinet (i.e. there is no recess under the cabinet). If the flooring does not cover the floor under the cabinet, contact the property maintenance company to fix the issue before the dishwasher is installed.

Broken dishwashers, connections, and hoses can cause water damage. Thus, we recommend employing a professional to install the dishwasher. Please note that tenants are responsible for any damage caused by their own appliances.

The apartment is cold, what should I do?

Make sure that the radiators are not covered by heavy curtains or large furniture that prevent the circulation of heated air, thus interfering with the operation of the radiator. If your radiator feels cold to the touch, check that the adjustment knob is turned all the way up (i.e. if the maximum setting is three, check that the knob is turned beyond that mark). If the radiator is still cold after this, contact Ouman company or the maintenance company depending on your house.

 

Ouman-company: asiakaspalvelu@ouman.fi, 0424 840 700.

Please note! Tenants in Kirjanpitäjänkuja 5, Jukolantie 15, Katajalaakso 1, Gunillantie 15 and Koulukatu 11A should contact their maintenance company.

You can buy a thermometer to measure the room temperature. A normal room temperature is approximately 20–22°C, measured in the middle of the room 1.5 meters from the floor.

The air is stuffy in my apartment, what to do?

First check that the ventilation channels are not blocked, closed or covered by dust as this can interfere with the ventilation. Also make sure that you turn the kitchen extractor fan on full speed when cooking food or taking a shower. Using the extractor fan while you are in the apartment ensures steady circulation of air. You should also close the windows when you leave the apartment as open windows can interfere with the ventilation.

You can influence the quality of air in your apartment primarily by cleaning, taking out the trash regularly, and maintaining the condition of the apartment properly. Avoid taking long showers as they can increase the moisture in the apartment. Carefully dry off the bathroom after use and avoid drying out large amounts of laundry in your apartment.

Genuine problems regarding the quality of indoor air can lead to serious long-term symptoms. If these occur, contact the property maintenance company.

For how long am I entitled to live in the apartment?

Normally a tenant can live in the apartment until the age of 35.

In case there are continuous disturbances, the tenant breaks the rules of tenant agreement or doesn’t pay his/hers rent, the landlord can terminate the tenancy agreement.

Can I switch apartments?

Primarily, you cannot switch your apartment unless it is necessary due to changes in the size of your family or you get a new job or study place that is far away from your current apartment. Even in the cases mentioned above, moving to another apartment is case-specific and depends on the current availability of apartments.

Before moving to another apartment, the tenant must have been living in the current apartment for at least one year. Switching apartments costs 80 euros for tenants. If you are interested in switching your apartment, please contact our customer service.

What should I do if I cannot pay my rent on time?

Contact the rent supervision department of NAL Asunnot to make them aware of your situation by emailing vuokravalvonta@nalasunnot.fi or calling 09 7745 3616 (Monday–Thursday at 12:00–14:30).

If your rent payment is delayed, you will receive a payment reminder at the midpoint of the month. You will have to pay a fee of €10 for the payment reminder.

Please note that neglecting to pay your rent may lead to the termination of your lease and a record of default in your credit history. A recorded default may cause issues in the future with getting an apartment or a job.

I have received a payment reminder, what to do?

Each month, the lessor sends payment reminders to customers who have not paid their rent. If you receive a reminder, and have questions about it, please contact the rent supervision department of NAL Asunnot  vuokravalvonta@nalasunnot.fi or calling 09 7745 3616 (Monday–Thursday at 12:00–14:30).

If you pay your rent and the reminder fee by the due date your tenancy will continue as usual. If you do not pay your rent, you will be sent a second payment reminder. Rent payments that have been neglected after the second payment reminder, i.e. rent arrears, will be sent to a debt collection agency. Please note that neglecting to pay your rent may lead to the termination of your lease and a record of default in your credit history. A recorded default may cause issues in the future with getting an apartment or a job.

Do not hesitate to contact us if you have trouble paying your rent! It is always better to discuss the issue with us rather than neglect it until your rent arrears are sent to a debt collection agency.

If you have money trouble or need housing support, do not hesitate to contact your residential instructor who can help you with all financial and residential questions and help you apply for residential allowance if necessary. You are not alone!

How do I terminate my lease?

The notice of termination is always done in writing by filling  the notice of termination of tenancy with a handwritten signature. Please fill in the notice, take a picture of it and send it or scan it or bring it to the customer service of NAL Asunnot (asiakaspalvelu@nalasunnot.fi) .

You can also provide your own termination notification, in which you must include the following information:

  • the address of the apartment
  • the date of termination
  • the date of moving out
  • your contact information
  • your account number if you have paid a rent security deposit

You will also have to sign the free-form termination notification and send a photo/scan of it to the customer service of Youth Apartments Finland.

You can also send your termination notification by mail or deliver it personally to the offices of NAL Asunnot.

Always remember to notify the property maintenance company of moving out!

What is the termination period?

When a tenant terminates the lease, the termination period is one whole calendar month. In other words, the termination period is calculated from the last day of the month in which the tenant terminates the lease: for example, if the date of termination is June 15, the tenant’s liability to pay rent ends on the last of the next month, i.e. July 31. The tenant must pay the rent for the termination period.

Where do I bring the keys when I move out?

In Helsinki, Espoo and Vantaa, they keys are returned to the customer service of NAL Asunnot. In other cities, the keys should be returned to the housing counselor. Please don’t leave any keys in the apartment.

The keys should be returned no later than at 12 noon the next business day after the end of the tenancy. For example: If the tenancy will end on Wednesday, 30th of September, the keys have to be returned at the latest on Thursday 1st of October at 12 noon. Please note that the keys can be returned to the office on the first business day of the month, even if the customer service would not be normally open on that weekday!

When is my apartment inspected?

Your apartment will be pre-inspected during the termination period and a final inspection will be carried out after your tenancy has ended. If the tenant is not home, the inspector will enter the apartment using a master key. Please notify the customer service of NAL Asunnot if you have pets in your apartment.

 

Please read the cleaning instructions for moving out. 

Normal wear and tear is acceptable but the tenant can be charged for other damage caused to the apartment. 

 

When is my rent security deposit returned?

If defects are not discovered during the final inspection and the tenant does not have outstanding rent payments or other fees, the security deposit will be returned in full within the calendar month following the termination period to the bank account provided by the tenant.

Please note that NAL Asunnot may use the deposit for settlement of unpaid rent or other possible payments.