Who to contact in different situations?
Keys lost? Tap leaking? Here’s some guidance on who to contact in diverse situations.
Check out vacant apartments on our front page or on Oikotie.
Once we have received your apartment application, you are automatically included in our tenant selection process. We will contact you by phone or e-mail if we have an apartment to offer you. Please note, that our customer service is not able to answer to inquiries concerning vacant apartments.
The maintenance company.
You can find the contact information of your maintenance company by looking up your house on the Apartments-page.
The customer service at NAL Asunnot.
Office opening hours: Tuesdays and Thursdays from 9 am to 4 pm
Malminkaari 9, 00700 Helsinki.
Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm
The maintenance company. Fill in a fault report or contact the maintenance company directly.
Ouman-company: asiakaspalvelu@ouman.fi, 0424 840 700.
Please note! Tenants living in following buildings should contact their maintenance company instead:
- Gibraltarinaukio 4
- Ilkantie 4
- Jukolantie 15
- Kaljaasi Auroran kuja 3
- Katajalaakso 1
- Kirjanpitäjänkuja 5
- Kirstinharju 4B
- Koulukatu 11 A
- Kyöstinpolku 4
- Rantakatu 1
- Telakkatie 1
- Turumankatu 2
- Verkkosaarenkatu 7
You can find the contact information of your maintenance company from your house.
The maintenance company. Fill in a fault report or contact the maintenance company directly.
The Property Manager at NAL Asunnot. Fill in a disturbance report here.
The customer service at NAL Asunnot.
Office opening hours: Tuesdays and Thursdays from 9 am to 4 pm
Malminkaari 9, 00700 Helsinki.
Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm
The maintenance company. Fill in a fault report or contact the maintenance company directly.
The Property Manager at NAL Asunnot
Please take a picture of pests and send it via e-mail to the Property Manager.
Property Manager Lea Parviainen 09 7745 3617
The customer service at NAL Asunnot.
Office opening hours: Tuesdays and Thursdays from 9 am to 4 pm
Malminkaari 9, 00700 Helsinki.
Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm
The maintenance company. Fill in a fault report or contact the maintenance company directly.
Rent department at NAL Asunnot.
Phone service: From Mondays to Thursdays from 12 pm to 2:30 pm.
You can find the contact information of your residential instructor from your house or here.
The maintenance company. Fill in a fault report or contact the maintenance company directly.
You can find the contact information of your residential instructor from your house or here.
The customer service at NAL Asunnot.
Office opening hours: Tuesdays and Thursdays from 9 am to 4 pm
Malminkaari 9, 00700 Helsinki.
Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm