Malminkaari 9b, 00700 Helsinki
Questions about tenant selection and applications, keys, tenancy agreements, parking spaces.
Usually the fastest way to reach us is via e-mail. We answer to e-mails from Monday to Friday.
CUSTOMER VISIT HOURS:
Malminkaari 9, 00700 Helsinki.
Tuesdays and Thursdays from 9am to 4pm.
Our office is also open on the first weekday of each month.
TELEPHONE SERVICE HOURS: Mondays, Wednesdays and Fridays from 9 am to 2 pm
Resident selection is managed by location. In Helsinki the resident selection is carried out by NAL Apartments. Our customer service can answer to general questions on resident selection.
Please note however, that our customer service is not able to answer to inquiries about vacant apartments or the current situation of a specific application.
In other locations, the NAL local branch makes the resident selection and answers questions related to the region’s housing and resident selection.
Helsinki
NAL Asunnot
asiakaspalvelu@nalasunnot.fi
Espoo
Pääkaupunkiseudun Nuorisoasunnot ry
Kaisa Hollanti
+358 50 337 3374
kaisa.hollanti@pksnuorisoasunnot.fi
Vantaa
Pääkaupunkiseudun Nuorisoasunnot ry
Tarja Hanhisalo
040 8338667
tarja.hanhisalo@pksnuorisoasunnot.fi
Kerava
Keski-Uudenmaan Nuorisoasuntoyhdistys ry
Sini Syrjäläinen
050 436 3537
sini.syrjalainen@kuna.fi
Järvenpää
Keski-Uudenmaan Nuorisoasuntoyhdistys ry
Sini Syrjäläinen
050 436 3537
sini.syrjalainen@kuna.fi
Riihimäki
NAL Riihimäki ry
050 307 2741
info@nalriihimaki.fi
Porvoo
NAL Itä-Uusimaa ry
040 5488 880
nuorisoasunnot@nalitu.fi
Sipoo
NAL Itä-Uusimaa ry
040 5488 880
nuorisoasunnot@nalitu.fi
Turku
Turun Seudun Nuorisoasunnot ry
0400 491761
info@turunnuorisoasunnot.fi
Joensuu
Joensuun seudun nuorisoasuntoyhdistys, Josna ry
050 546 5419
asiakaspalvelu@josna.fi
Kirkkonummi
Pääkaupunkiseudun Nuorisoasunnot ry
Laura Rustholkarhu
0452616415
laura.rustholkarhu@pksnuorisoasunnot.fi
Heinola
NAL Riihimaki
050 553 9244
henna.kilpinen@nalriihimaki.fi
Lahti
NAL Riihimaki
050 553 9244
henna.kilpinen@nalriihimaki.fi
Karkkila
NAL Riihimäki ry
050 307 2741
info@nalriihimaki.fi
Vihti
NAL Riihimäki ry
050 307 2741
info@nalriihimaki.fi
Delayed payments, falling behind on rent, questions about rent payments.
Telephone service hours for Rent Supervision: From Mondays to Thursdays from 12 pm to 2:30 pm.
You can submit a fault report concerning a fault or inconvenience in your apartment, the common areas of your apartment building or the outdoor areas. By filling in the fault report, you also submit a request for maintenance.
Use disturbance report to report repeated disturbances caused by another tenant.
If possible, discuss the disturbance with your neighbour first. Your neighbour may not be aware that they are causing a disturbance. If the situation is serious, always call the police, when necessary.
Give us Feedback!
Would you like to give feedback about the service you received, our staff or on our communication? Has some of our actions made you happy or upset? Would you like to suggest something?
Feedback can be given anonymously. But leave us your contact information if you would like to be contacted.
Note! Leave a fault report in case there is something wrong with your apartment, the apartment building or the outdoor areas are in need for cleaning.
All fields marked with an asterisk (*) are required.
Feedback provider:
Write your feedback here:
Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi
Business ID: 0950402-9
Electronic invoices address: 003709504029
Operator: Maventa
Operator ID: 003721291126
Operator ID for bank network transmission: DABAFIHH
Reference: the name of the person who has ordered the service
Message: short description of the service
If it is not possible to send electronic invoices, please send the invoice as a pdf-document via e-mail: laskutus@nalasunnot.fi. Each PDF file can only contain one invoice.
E-mails for personnel: firstname.lastname@nalasunnot.fi
Anna Kulkki
CEO
040 351 8536
Miia Ilonen
Housing secretary
09 7745 3633
Customer service, questions about tenancy agreements, keys, parking spaces.
Nina Mäkelä
Housing secretary
09 7745 3624
Customer service, questions about tenancy agreements, keys, parking spaces.
Minna Leino
Property Secretary
09 7745 3625
Tenant selection and interviews in Helsinki, tenancy agreements.
Anniina Pietikäinen
Rental housing negotiator
09 7745 3627
Contracts and rental.
Kati Haajanen
Administrative Coordinator
09 7745 3608
Assisting with administration
Päivi Ojala
Director of rental housing
09 7745 3612
Manager of customer Service.
Lea Parviainen
Property Manager
09 7745 3617
isannoitsija@nalasunnot.fi
Disturbances and evictions.
Carla Sinisalo
Property Manager
09 7745 3613
isannoitsija@nalasunnot.fi
Disturbances and evictions.
Paula Grönberg
Account Ledger
09 7745 3616
vuokravalvonta@nalasunnot.fi
Please note! Calls from Monday to Thursday from 12 pm to 2:30 pm
Questions related to rent payments and deposits.
Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi
Jutta Mäkinen
Account Ledger
09 7745 3616
vuokravalvonta@nalasunnot.fi
Please note! Calls from Monday to Thursday from 12 pm to 2:30 pm.
Questions related to rent payments and deposits.
Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi
Satu Jaakkola
Chief financial officer
09 7745 3610
Finance
Jouni Paasimaa
Apartment Inspector
09 7745 3623
Apartment inspections in Helsinki, Espoo and Vantaa.
Risto Valkama
Technical service manager
Managing property maintenance.
Johanna Saarela
Director of Real Estate
09 7745 3620
Construction and maintenance management
Aleksi Tiira
Administrative Coordinator of NAL Group
Local association’s guidance, apartment application system
Ida Cedervik
Communications and Marketing Coordinator
09 7745 3622
viestinta@nalasunnot.fi
Development, planning and execution of communications and marketing
Jouni Rihtniemi (on leave)
Accountant
Accountancy