Contact Information

Come say hi!

Malminkaari 9b, 00700 Helsinki

Questions about tenant selection and applications, keys, tenancy agreements, parking spaces.

Usually the fastest way to reach us is via e-mail. We answer to e-mails from Monday to Friday.

asiakaspalvelu@nalasunnot.fi

 

CUSTOMER VISIT HOURS:

Malminkaari 9, 00700 Helsinki.

Tuesdays and Thursdays from 9am to 4pm.

Our office is also open on the first weekday of each month.

 

TELEPHONE SERVICE HOURS: Mondays, Wednesdays and Fridays from 9 am to 2 pm

09 7745 366

Resident selection is managed by location. In Helsinki the resident selection is carried out by NAL Apartments. Our customer service can answer to general questions on resident selection.

Please note however, that our customer service is not able to answer to inquiries about vacant apartments or the current situation of a specific application.

In other locations, the NAL local branch makes the resident selection and answers questions related to the region’s housing and resident selection.

Helsinki

NAL Asunnot
asiakaspalvelu@nalasunnot.fi

Espoo

Pääkaupunkiseudun Nuorisoasunnot ry
Kaisa Hollanti
+358 50 337 3374
kaisa.hollanti@pksnuorisoasunnot.fi

Vantaa

Pääkaupunkiseudun Nuorisoasunnot ry
Tarja Hanhisalo
040 8338667
tarja.hanhisalo@pksnuorisoasunnot.fi

Kerava

Keski-Uudenmaan Nuorisoasuntoyhdistys ry
Sini Syrjäläinen
050 436 3537
sini.syrjalainen@kuna.fi

Järvenpää

Keski-Uudenmaan Nuorisoasuntoyhdistys ry
Sini Syrjäläinen
050 436 3537
sini.syrjalainen@kuna.fi

Riihimäki

NAL Riihimäki ry
050 307 2741
info@nalriihimaki.fi

Porvoo

NAL Itä-Uusimaa ry
040 5488 880
nuorisoasunnot@nalitu.fi

Sipoo

NAL Itä-Uusimaa ry
040 5488 880
nuorisoasunnot@nalitu.fi

Turku

Turun Seudun Nuorisoasunnot ry
0400 491761
info@turunnuorisoasunnot.fi

Joensuu

Joensuun seudun nuorisoasuntoyhdistys, Josna ry
050 546 5419
asiakaspalvelu@josna.fi

Kirkkonummi

Pääkaupunkiseudun Nuorisoasunnot ry
Laura Rustholkarhu
0452616415
laura.rustholkarhu@pksnuorisoasunnot.fi

Heinola

NAL Riihimaki
050 553 9244
henna.kilpinen@nalriihimaki.fi

Lahti

NAL Riihimaki
050 553 9244
henna.kilpinen@nalriihimaki.fi

Karkkila

NAL Riihimäki ry
050 307 2741
info@nalriihimaki.fi

Vihti

NAL Riihimäki ry
050 307 2741
info@nalriihimaki.fi

Delayed payments, falling behind on rent, questions about rent payments.

vuokravalvonta@nalasunnot.fi

Telephone service hours for Rent Supervision: From Mondays to Thursdays from 12 pm to 2:30 pm.

09 7745 3616

You can submit a fault report concerning a fault or inconvenience in your apartment, the common areas of your apartment building or the outdoor areas. By filling in the fault report, you also submit a request for maintenance.

Use disturbance report to report repeated disturbances caused by another tenant.

If possible, discuss the disturbance with your neighbour first. Your neighbour may not be aware that they are causing a disturbance. If the situation is serious, always call the police, when necessary.

Give us Feedback!

Would you like to give feedback about the service you received, our staff or on our communication? Has some of our actions made you happy or upset? Would you like to suggest something?

Feedback can be given anonymously. But leave us your contact information if you would like to be contacted.

Note! Leave a fault report in case there is something wrong with your apartment, the apartment building or the outdoor areas are in need for cleaning.

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    Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi

    Business ID: 0950402-9

    Electronic invoices address: 003709504029

    Operator: Maventa

    Operator ID: 003721291126

    Operator ID for bank network transmission: DABAFIHH

    Reference: the name of the person who has ordered the service

    Message: short description of the service

    If it is not possible to send electronic invoices, please send the invoice as a pdf-document via e-mail: laskutus@nalasunnot.fi. Each PDF file can only contain one invoice.

    E-mails for personnel: firstname.lastname@nalasunnot.fi

     

    Anna Kulkki

    CEO
    040 351 8536

     

    Miia Ilonen

    Housing secretary
    09 7745 3633

    Customer service, questions about tenancy agreements, keys, parking spaces.

     

    Nina Mäkelä

    Housing secretary
    09 7745 3624

    Customer service, questions about tenancy agreements, keys, parking spaces.

     

    Minna Leino

    Property Secretary
    09 7745 3625

    Tenant selection and interviews in Helsinki, tenancy agreements.

     

    Anniina Pietikäinen

    Rental housing negotiator
    09 7745 3627

    Contracts and rental.

     

    Kati Haajanen

    Administrative Coordinator
    09 7745 3608

    Assisting with administration

     

    Päivi Ojala

    Director of rental housing
    09 7745 3612

    Manager of customer Service.

     

    Lea Parviainen

    Property Manager
    09 7745 3617
    isannoitsija@nalasunnot.fi

    Disturbances and evictions.

     

    Carla Sinisalo

    Property Manager
    09 7745 3613
    isannoitsija@nalasunnot.fi

    Disturbances and evictions.

     

    Paula Grönberg

    Account Ledger
    09 7745 3616
    vuokravalvonta@nalasunnot.fi
    Please note! Calls from Monday to Thursday from 12 pm to 2:30 pm

    Questions related to rent payments and deposits.

    Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi

     

    Jutta Mäkinen

    Account Ledger
    09 7745 3616
    vuokravalvonta@nalasunnot.fi
    Please note! Calls from Monday to Thursday from 12 pm to 2:30 pm.

    Questions related to rent payments and deposits.

    Questions related to invoicing/accounts payable to laskutus@nalasunnot.fi

     

    Satu Jaakkola

    Chief financial officer
    09 7745 3610

    Finance

     

    Jouni Paasimaa

    Apartment Inspector
    09 7745 3623

    Apartment inspections in Helsinki, Espoo and Vantaa.

    tekninen@nalasunnot.fi

     

    Risto Valkama

    Technical service manager

    Managing property maintenance.

     

    Johanna Saarela

    Director of Real Estate
    09 7745 3620

    Construction and maintenance management

     

    Aleksi Tiira

    Administrative Coordinator of NAL Group

    09 7745 3650

    Local association’s guidance, apartment application system

     

    Ida Cedervik

    Communications and Marketing Coordinator
    09 7745 3622
    viestinta@nalasunnot.fi

    Development, planning and execution of communications and marketing

     

    Jouni Rihtniemi (on leave)

    Accountant

    Accountancy