At the start of housing


In Helsinki, Espoo and Vantaa, keys can be collected from the office of NAL Asunnot (Malminkaari 9, Helsinki) on the first business day of the month from 1pm onwards. Our office is always open on the first business day of the month at least from 9am to 4pm (on Tuesdays and Thursdays from 9am to 5pm) even though it would not be a normal customer visit hour. In other cities, keys can be collected from the local residential instructor or from the maintenance company.

Please bring your identity card and a receipt of paid security deposit and certificate of home insurance with you.

Security deposit and home insurance

All tenants must pay a security deposit. Receipt or commitment of expenditure must be presented when picking up the keys. A commitment of expenditure is also valid as rental security deposit.

Rental security deposit is determined by the apartment size:

  • Less than 40 m², 650 euro
  • More than 40 m², 950 euro.

If you do not have home insurance, make sure to purchase it before moving. The housing company’s insurance covers damage to the structural parts of the building (walls, floor, and the ceiling), but any damage to your personal property can only be covered by your home insurance.

If you already have valid home insurance, remember to notify your insurance company of moving. Please note that insurance will not cover damage that is willfully caused by the tenant.

Electricity contract

You must make an electricity contract with the provider of your choosing. Please note that it usually takes 2–3 days from purchase until the company can provide you electricity, so make sure to conclude the contract in good time to ensure immediate availability.

Notification of change of address

You should make a notification of change of address at the latest within one week of moving-in.This will officially transfer your contact information to the new address. The notification can be submitted on Posti’s website. To use the online notification service, you need an online banking ID, identity card or a Posti user account. The notification can also be made with the form that is available from Posti or the Local Register Office.

Moving-in notification to the property maintenance company

When you move into your new apartment, make sure to notify the property maintenance company as soon as possible! Depending on the maintenance company, the moving-in notification can be made using the provided form, through customer service or online. The information of the maintenance company is available at your building. Without the moving-in notification, the maintenance company is unable to help you if you lock yourself out of the apartment, for example.

Internet connection

The rent of our apartments includes a broadband internet connection provided by Elisa (speed 10M). After the initial subscription fee of €30 paid with the first month’s rent, use of the internet is free of charge.

You can subscribe to the service online at, at an Elisa store or by calling Elisa’s customer service. If you wish, you can also increase the speed of your connection.

You can also purchase services or make arrangements with other internet service providers. In this case, you have to pay all of the related costs.

Building rules and regulations

To ensure the safety and comfort of everyone, each tenant must comply with the same building rules and regulations. All tenants must act in a considerate manner towards the other residents of the building. The tenants must also make sure that their guests follow the rules.

Breaking the rules may lead to liability to compensate for damages or the eviction of a tenant.

During the housing

Payment of rent

The due date for rent payment is always the second business day of the month. The rent is paid with an apartment-specific reference number, which is shown on the invoice. If the reference number can’t be used for some reason, the name and address of the tenant has to be notified in the message field of bank transfer.

In case you have any questions or problems in relation to the payment of rent, please contact the rent supervision department at NAL Asunnot, by email ( or by phone (09 7745 3616, Monday to Friday from 12:00pm to 2pm).

Problems with payment of rent?

Lost keys

In case your key gets lost, please report it to the customer service of NAL Asunnot (in Helsinki, Espoo and Vantaa) or to the local housing instructor (in other cities.) The tenant has to pay for the new keys.

The obligation to notify changes in inhabitants

It is the duty of the tenant to notify of a change in the number of inhabitants. The water fee is determined according to the number of residents in the apartment.

Saunas and laundry rooms

Most of our houses have a sauna and a laundry room that can be used by the tenants for free. NAL Asunnot customer service will advise you on how to book a laundry or sauna time slot.

Parking spaces

Most of our houses have a few parking spaces for tenants. Please inquire from the customer service if you are interested in renting one.


Everyone has the right to undisturbed housing and domestic peace. It is not allowed to disturb the neighbors in the apartment or the public area. In particular between 10.00 p.m. and 7.00 a.m. making noise should be avoided. Loud noise is not allowed at other times of the day either.

To ensure the safety and comfort of everyone, each tenant must comply with the same building rules and regulations.

The tenants must also make sure that their guests follow the rules. Breaking the rules may lead to liability to compensate for damages or the eviction of a tenant.

If your neighbor disturbs you, try first to solve the situation with them. If needed, call the police. If the disturbances continue, make a disturbance notification to the Property Manager by e-mail ( Only written complaints can be addressed. Please write to the message:

  • your name, address and contact details
  • your neighbour’s name and the number of the apartment
  • describe what has happened and when.

Your complaint will be handled confidentially.

The use and grow of drugs is prohibited by Finnish law and NAL Asunnot doesn’t allow this in its dwellings and property areas under any circumstances. All cases are reported to the authorities and the landlord will take action to end the tenancy agreement.

Maintenance of the apartment and repairs

The tenant is responsible for maintaining the condition of the apartment.

Please get to know to the maintenance and cleaning instructions for the apartment. 

Please note, that if a tenant does not take care of their apartment, they may be liable to reimburse the lessor for damages to the apartment or costs arising from cleaning the apartment at the end of their tenancy.

If there is something wrong with the apartment the tenant must be in contact with the maintenance company. Urgent maintenance problems such as water damage must be immediately made to the maintenance company, regardless of the time of day. The residents do not have right to make renovations or changes in the apartment.

Residential Instruction and Advise

The residential instructors are regularly accessible at the building and you can approach them with any housing-related questions you might have. Don’t hesitate to contact the instructors! The information regarding the residential instructor for your building can be found on the bulletin board.

Residential Activities

The residential instructors organize various activities for the tenants, such as movie nights and exercising opportunities. Each building also has a resident committee that makes decisions on common residential issues, such as how to spend money. You are welcome to join the activities!

Information regarding the residential activities is available from the residential instructor in your area.

Facebook Group for Tenants

Many of our buildings have a dedicated Facebook group where you can keep in contact with your neighbors, discuss current events, borrow items or sell furniture. Information regarding the Facebook group of your building is available from the residential instructor in your area.


Subtenancy means that the main tenant takes another person to live with them. Main tenant is responsible for rent payment, housing and the condition of the apartment.

Moving-in notification needs to be submitted of all new residents to our customer service ( and to the maintenance company. A monthly water fee (15 to 20€ per person depending on the property) is charged based on the number of  residents in the apartment.

In the moving-in notification, please write: residents name and date of birth, the address and number of the apartment and moving-in day.

Subtenancy is an agreement  between main tenant and the subtenant, of which its good to provide a copy to the landlord. Agreement cannot be longer than the main rental agreement and not for an indefinite period. If you want that another person is added to the rental agreement, the normal selection process of resident will apply, that is, he is called for an interview and and needs to provide the same attachments as other housing applicants are requested.


Sublease means that the main tenant will rent the apartment to another person. Sublease is possible, when the main tenant moves to another locality or abroad for the purpose of study or work. Main tenant is responsible for the apartment and the rent payment, even if he subleased the apartment.

The tenant should always ask permission from the landlord to rent the apartment further. Sublease agreement is an agreement between main tenant and the sublessee, of which it is good to provide a copy to the landlord. Sublease agreement cannot be longer than the main rental agreement and not for an indefinite period. NAL Asunnot gives permission to sublease the apartment usually for a maximum of six months.

Please note that our apartments cannot be rented on AirBnb.

At the end of housing

The notice of termination

The notice of termination is always done in writing by filling the notice of termination of tenancy with a handwritten signature. Please fill in the notice, take a picture of it and scan it/send it or bring it to the customer service of NAL
Asunnot (

The notice period is one full calendar month. Example: If the tenant terminates the tenancy 14th of May, the the responsibility for the payment of rent ceased on 30th of June. When the notice of termination has been processed, the tenant will receive detailed instructions about the key return and move-of-stay cleaning.

You must be rent during the period of notice as well.

Cleaning the apartment when you move out

When moving out, you should clean the apartment carefully so that the next tenant can move in and begin to use the storage space without cleaning. Please read the cleaning instructions from here. 

If the apartment has not been cleaned properly when moving out, the cost of necessary cleaning operations will be invoiced from the tenant.

Apartment inspection

The apartment will be inspected when a tenant is moving out. Before moving out, a preliminary inspection will be carried out in the apartment to check the general condition of the apartment and find out if anything needs repairing before the next tenant moves in. The preliminary inspection is made during the working days between 8am and 4pm.

If the current tenant is not home during the inspection, the apartment will be entered using a master key (please notify the customer service of NAL Asunnot if you have pets in the apartment!). After you have moved out, a final inspection is performed to check the cleanliness and condition of the apartment.

Normal wear and tear is acceptable but the tenant can be charged for other damage caused to the apartment. 

Key return

In Helsinki, Espoo and Vantaa, they keys are returned to the office of NAL Asunnot. In other cities, the keys should be returned to the housing counselor. Please don’t leave any keys in the apartment.

All keys belonging to the apartment have to be returned no later than at 12 noon the next business day after the end of the tenancy. Please note that the keys can be returned to the office on the first business day of the month, even if the customer service would not be normally open on that weekday!

For example: If the tenancy will end on Wednesday, 30th of September, the keys have to be returned at the latest on Thursday 1st of October at 12 noon. If the keys are lost or broken, the price of new keys will be charged according to the price list. Detailed instructions for return of the keys will be issued when the termination is processed.

Refund of security deposit

If the apartment is in good condition, all of the keys have been returned and and the tenant does not have outstanding rent payments or other fees, the security deposit will be returned to the tenant approximately within a month of the end of the tenant agreement.

Please note that NAL Asunnot may use the deposit for settlement of unpaid rent or other possible payments. Please get to know to our Tenant Invoicing Price list here.  If it is necessary to charge e.g. repair costs, refund may take longer.

Please reach out to us if you have any questions!