- At the start of housing
- During the housing
- At the end of housing
At the start of housing
In Helsinki, Espoo and Vantaa, keys can be collected from the office of NAL Asunnot (Kirkonkyläntie 30, Helsinki). In other cities, keys can be collected from the local housing instructor or from the maintenance company. Please bring your identity card and a receipt of paid security deposit and certificate of home insurance with you.
Security deposit and home insurance
All tenants must pay a security deposit. Receipt or commitment of expenditure must be presented when picking up the keys. A commitment of expenditure is also valid as rental security deposit.
Rental security deposit is determined by the apartment size:
- Less than 40 m², 650 euro
- More than 40 m², 950 euro.
Home insurance reduces the amount of security deposit by 100 euros. An insurance policy has to be presented at the latest when picking up the keys.
We advise you to get a home insurance if you don’t have one yet. Home insurance is a small but an important investment; if you don’t have an insurance and something happens, you will have to pay all damages by yourself.
If you already have an insurance, please note the insurance company of your change of address.
Make an electricity agreement with a company of choice as soon as you know when you will be moving. Please note that it can take up to three days for the electricity to start working in your apartment after you make a new agreement.
Change of address notification
You should make a notification of change of address at the latest within one week of moving-in.This will officially transfer your contact information to the new address. The notification can be submitted on Posti’s website. The notification can also be done with a form that can be collected from a post office or the Local Register Office.
Moving-in notification for maintenance company
As soon as you move in, make a moving-in notice to the maintenance company. Depending on the maintenance company the notice can be made with a form or on the web page of the company. In case key is forgotten, maintenance company can only open the door to the apartment to individuals registered in the apartment.
Internet connection (10M) is included in the rent. However, all tenants need to pay a one-time 30€ fee for the connection with the first rent payment. After this, the use of the internet is totally free.
To acquire the connection, you need to contact the customer service of Elisa and tell you name and address.You can also order a faster connection upon the registration or later, but this you need to pay for yourself. You are also free to order connection from another company. The 30€ opening fee must still be payed to the landlord.
During the housing
Payment of rent
The due date for rent payment is always the second business day of the month. The rent is paid with an apartment-specific reference number, which is shown on the invoice. If the reference number can’t be used for some reason, the name and address of the tenant has to be notified in the message field of bank transfer.
Any delay in payment will be followed by a reminder. Please note, that due to continuing payment defaults or increase in unpaid rents, measures can be taken to terminate the rent agreement. Already the first payment reminder should be taken seriously and if necessary contact with the landlord should be made.
In case you have any questions or problems in relation to the payment of rent, please contact the rent monitoring department at NAL Asunnot, by email (email@example.com) or by phone (09 7745 3616, Monday to Friday from 12:00pm to 2pm).
In case your key gets lost, please report it to the customer service of NAL Asunnot (in Helsinki, Espoo and Vantaa) or to the local housing instructor (in other cities.) The tenant has to pay for the new keys.
The obligation to notify changes in inhabitants
It is the duty of the tenant to notify of a change in the number of inhabitants. The water fee is determined according to the number of residents in the apartment.
Saunas and laundry rooms
Most of our houses have a sauna and a laundry room that can be used by the tenants for free. NAL Asunnot customer service will advise you on how to book a laundry or sauna time slot.
Most of our houses have a few parking spaces for tenants. Please inquire from the customer service if you are interested in renting one.
Everyone has the right to undisturbed housing and domestic peace. It is not allowed to disturb the neighbors in the apartment or the public area. In particular between 10.00 p.m. and 7.00 a.m. making noise should be avoided. Loud noise is not allowed at other times of the day either. Please note that the tenant is responsible also for their guests and their doings in the property area.
If your neighbor disturbs you, try first to solve the situation with them. If needed, call the police. If the disturbances continue, make a disturbance notification to the building manager by e-mail (firstname.lastname@example.org). Only written complaints can be addressed. Please write to the message:
- your name, address and contact details
- your neighbour’s name and the number of the apartment
- describe what has happened and when.
Your complaint will be handled confidentially.
General rules of order are applied in each dwelling object. The use and grow of drugs is prohibited by Finnish law and NAL Asunnot doesn’t allow this in its dwellings and property areas under any circumstances. All cases are reported to the authorities and the landlord will take action to end the tenancy agreement.
Maintenance and repairs
Maintenance of the apartment is of the tenant’s responsibility. If there is something wrong with the apartment , the tenant must be in contact with the maintenance company. Urgent maintenance problems such as water damage must be immediately made to the maintenance company, regardless of the time of day. The residents do not have right to make renovations or changes in the apartment.
Tenant democracy and tenant activity
Tenant activities are voluntary activities of the resident. They give residents the opportunity to participate in the decision-making of their house and get to know other people living in the house.
The housing counselors organise diverse events, such as movie nights or sports events for our residents.
Residents’ meeting is an annual meeting, where all the residents are called. Residents’ meeting elects the members of the residents’ committee, which gives statements about the budget, amount of rent, repairs and contents of house rules. In addition, the residents’ committee organizes projects for refurbishing etc. residential activities. Also the board of the company directors must have resident representatives.
NAL Asunnot supports residents’ activities each year with a grant, that can be used by the residents’ committee for a chosen project.The money is managed by the local youth housing association. The housing counselor gives further information on tenant activities.
Subtenancy means that the main tenant takes another person to live with them. Main tenant is responsible for rent payment, housing and the condition of the apartment.
Moving-in notification needs to be submitted of all new residents to our customer service (email@example.com) and to the maintenance company. A monthly water fee (15 to 20€ per person depending on the property) is charged based on the number of residents in the apartment.
In the moving-in notification, please write: residents name and date of birth, the address and number of the apartment and moving-in day.
Subtenancy is an agreement between main tenant and the subtenant, of which its good to provide a copy to the landlord. Agreement cannot be longer than the main rental agreement and not for an indefinite period. If you want that another person is added to the rental agreement, the normal selection process of resident will apply, that is, he is called for an interview and and needs to provide the same attachments as other housing applicants are requested.
Sublease means that the main tenant will rent the apartment to another person. Sublease is possible, when the main tenant moves to another locality or abroad for the purpose of study or work. Main tenant is responsible for the apartment and the rent payment, even if he subleased the apartment.
The tenant should always ask permission from the landlord to rent the apartment further. Sublease agreement is an agreement between main tenant and the sublessee, of which it is good to provide a copy to the landlord. Sublease agreement cannot be longer than the main rental agreement and not for an indefinite period. NAL Asunnot gives permission to sublease the apartment usually for a maximum of six months.
At the end of housing
The notice of termination
The notice of termination is always done in writing by filling the notice of termination of tenancy with a handwritten signature. Please fill in the notice, take a picture of it and scan it/send it or bring it to the customer service of NAL
The notice period is one full calendar month. Example: If the tenant terminates the tenancy 14th of May, the the responsibility for the payment of rent ceased on 30th of June. When the notice of termination has been processed, the tenant will receive detailed instructions about the key return and move-of-stay cleaning.
You must be rent during the period of notice as well.
The tenant is responsible for the condition of the apartment, as well as the move-of-stay cleaning. If the cleaning has not been done according to the cleaning instructions (Huoneiston muuttosiivous), the cleaning costs will be charged from the rental security deposit.
The apartment will be inspected when a tenant is moving out. Before the tenant moves out, a preliminary inspection is made, where the overall condition of the apartment and need for repairs are checked. The preliminary inspection is made during the working days between 8am and 4pm. The inspector will try to contact the tenant before arriving, but if the tenant does not respond or is not home, the tenant will enter the apartment with a master key. Please notify the customer service for possible pets!
After the move, a final inspection is made when final condition and tidiness of the apartment and possible damages caused by the tenant are checked. Normal wear is acceptable but the tenant can be charged for other damage caused to the apartment.
In Helsinki, Espoo and Vantaa, they keys are returned to the office of NAL Asunnot. In other cities, the keys should be returned to the housing counselor. Please don’t leave any keys in the apartment. All keys belonging to the apartment have to be returned no later than at 12 noon the next business day after the end of the tenancy. Please note that the keys can be returned to the office on the first business day of the month, even if the customer service would not be normally open on that weekday!
For example: If the tenancy will end on Wednesday, 30th of September, the keys have to be returned at the latest on Thursday 1st of October at 12 noon. If the keys are lost or broken, the price of new keys will be charged according to the price list. Detailed instructions for return of the keys will be issued when the termination is processed.
Refund of security deposit
If the apartment is in good condition, all of the keys have been returned and all rental and other payments have been paid the deposit will be returned to the tenant approximately within a month of the end of the tenant agreement.
Please note that NAL Asunnot may use the deposit for settlement of unpaid rent or other possible payments. If it is necessary to charge e.g. repair costs, refund may take longer.