Keys inside

The maintenance company.

You can find the contact information of your maintenance company from your house.

Keys lost

The customer service at NAL Asunnot.

asiakaspalvelu@nalasunnot.fi

Office opening hours: Tuesdays and Thursdays from 9 am to 5 pm 

Kirkonkyläntie 30, 00780 Helsinki.

Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm 

09 7745 366

There is no water coming from the tap/the tap is leaking

The maintenance company.

You can find the contact information of your maintenance company from your house

The batteries are cold

The maintenance company.

You can find the contact information of your maintenance company from your house

Smoke detector is not working

The maintenance company.

You can find the contact information of your maintenance company from your house.

Disturbances

The Property Manager at NAL Asunnot or the Housing Counselor.

isannoitsija@nalasunnot.fi

Please send your disorder notification via e-mail. Please include in the message: your name, address and contact details; the name of your neighbour and their apartment number and description of  what has happened and when. Your complaint will be handled confidentially.

Property Manager Lea Parviainen 09 7745 3617

 

Extending your tenancy agreement

The customer service at NAL Asunnot.

asiakaspalvelu@nalasunnot.fi

Office opening hours: Tuesdays and Thursdays from 9 am to 5 pm 

Kirkonkyläntie 30, 00780 Helsinki.

Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm 

09 7745 366

 

The drain is clogged

The maintenance company.

You can find the contact information of your maintenance company from your house.

Pests

The Property Manager at NAL Asunnot

isannoitsija@nalasunnot.fi

Please take a picture of pests and send it via e-mail to the Property Manager. 

Property Manager Lea Parviainen 09 7745 3617

Parking space

The customer service at NAL Asunnot.

asiakaspalvelu@nalasunnot.fi

Office opening hours: Tuesdays and Thursdays from 9 am to 5 pm 

Kirkonkyläntie 30, 00780 Helsinki.

Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm 

09 7745 366

Sauna / the washing machines in the laundry room are not working

The maintenance company.

You can find the contact information of your maintenance company from your house.

Problems / questions relating to rent payment

Rent department at NAL Asunnot.

vuokravalvonta@nalasunnot.fi

Phone service: From Mondays to Thursdays from 12 pm to 2:30 pm.

09 7745 3616

Receiving support for rent payment?

Housing counselor.

You can find the contact information of your house counselor from your house.

The pipes are leaking

The maintenance company.

You can find the contact information of your maintenance company from your house.

Tenant activities

Housing counselor.

You can find the contact information of your house counselor from your house.

General problems related to housing

Housing counselor.

You can find the contact information of your house counselor from your house.

Booking a laundry or sauna time slot

The customer service at NAL Asunnot.

asiakaspalvelu@nalasunnot.fi

Office opening hours: Tuesdays and Thursdays from 9 am to 5 pm 

Kirkonkyläntie 30, 00780 Helsinki.

Phone service: Mondays, Wednesdays and Fridays from 9 am to 2 pm 

09 7745 366