The effect of corona virus on our services

We want to take especially good care of the welfare of our tenants, employees and partners during these exceptional times. To make sure we are doing our best to keep everyone safe and healthy and minimize the spread of corona virus, we have made some changes to our services.

RESIDENT SELECTION

The application for apartments is filled as normal electronically in our application service. The interviews will be handled primarily by phone.

CUSTOMER SERVICE

Our office is not open for visits until further notice. You can handle your matters with us via e-mail and phone. If your matter must be dealt with in person, please be in contact with our customer service via e-mail.

However, we are open for new tenants in Helsinki, Espoo and Vantaa to come and pick up their new keys.  In other cities, tenants get instructions for picking up their keys from NAL’s local branch. 

Tenants who move out will get instructions via e-mail on how to return their keys.

SHARED SPACES IN BUILDINGS

Shared spaces are open for use as normal. The club rooms of our buildings are available for tenant’s use and sauna’s can be reserved normally. Also sauna slots with neighbours take place again.

Please take special care of hygiene when using shared spaces and follow the instructions of the authorities.

INTENSIFIED CLEANING IN OUR BUILDINGS

In order to prevent and slow down the spreading of corona virus, we have intensified cleaning in our buildings and it will continue for now. The cleaning of common areas, for example the elevators and door handles, will be enhanced by using a disinfectant.

TENANT ACTIVITIES AND RESIDENTIAL INSTRUCTORS

Tenant activities are not organized at the moment. The residential instructors are not available in the houses at the moment, but they are available for chat by phone, social media and e-mail

MAINTENANCE

Maintenance will continue mostly normally, but resolving less urgent matters might take more time. If your maintenance problem is not urgent, we ask you to consider, if it can be postponed.

RECYCLING

For now, recycle used handerchiefs with mixed waste (not bio waste). It is also very important not to leave rubbish lying around, so that animals won’t collect and spread them.

Please take care of your hand hygiene and follow the instructions of the health authorities and the Finnish Government.

We do our best that our service will be fluent during this period as well, but we ask for patience with possible delays.  

Please follow actively our informing, because things can change rapidly. We are following up closely how the situation develops and make changes to our services if needed.

Let’s take care of ourselves and each other!

Modified 11.6.2020